Learn how Routeco supported rapid business growth while increasing customer & employee satisfaction with Esker’s Order Management solution
Your business is growing, sales orders are pouring in. Happy days are here; or are they? What should you do if the work load, as appreciated as it is, becomes unmanageable?
Consider Routeco, the UK’s leading specialist distributor of industrial automation and control products, which they enhance with value-added services.
Routeco realised their growth had to be managed and optimised. To do this, they adopted Esker’s Order Management solution which lead to 45% of the group-wide orders being uploaded hands-free, 30% of orders were processed automatically, data accuracy shot up and incorrect delivery rates fell. Furthermore, the solution empowered Routeco’s sales team with total visibility, control, and provided them with that most precious commodity, time to spend with customers, which resulted in a huge increase in productivity and morale.
Claire Hancott, Finance Director of the Routeco Group, said, “My favourite feature by far is the ability to completely customise the dashboards. This is brilliant for management to understand if the processing team is on track and see where there may be some issues. It can be really motivating for the team to see the goals they are achieving.”
Routeco’s orders are now fully automated. Users only need to view them in their ERP system to check whether data has been uploaded correctly, without time wasted on manual entry. Esker’s visually impressive, customisable dashboards are a big wow factor. Claire Hancott also said, “When considering Esker, we looked at several systems and they all felt very clunky, like somebody had bolted lots of additional features on over time and they didn’t quite flow. Esker, on the other hand, was very intuitive, is easy to navigate and simple.”
Clearly, the benefits of order automation delivered those happy days in the shape of happier staff and happier customers. Mark Crawford, Group Operations Director at Routeco endorses this and said, “The increased accuracy of order processing results in a better customer journey. As we have utilised Esker more and more, our employees are able to see the time savings, freeing up time for more customer contact and value-added activities.”
Automation has enabled Routeco to enjoy its business growth, especially as extra resources for higher productivity were not required. Morale is high and inter-departmental relationships are stronger, with a collective focus to achieve corporate goals. No question about it, it’s happy days all round then.
If you’d like to achieve a similar management of sales orders for your business, do get in touch. We’d love to talk you through the benefits of our Order Management solution or better still, show you a demo.
You can also find our more on our website.
