Hear from our new Sales Manager, Paul Stevens, about how the world of O2C is changing, and how the focus is increasingly on expediting the cash process. Learn how Esker can help to automate these processes to improve your business resilience and allow you to achieve positive-sum growth.
We are over half of the way thorough 2022. It’s nearly a year since I wrote my last blog which looked at new features in O2C. 2022 seems to be going faster than ever, and I feel that the world is getting back to some sort of normality. My diary has certainly been filled with web meetings but I have ventured out on the M40 motorway on a couple of occasions. I enjoy meeting people for real and taking a break from the web cam. It’s a shame however, that the traffic has returned to its terrible pre-Covid levels.
Cashing in with new automation features
2022 has been a busy, interesting, and sometimes challenging year. We continue to go-live with a number of projects but I have certainly found that the popularity of our cash solutions has increased across Credit Management, cash Collection Management and Cash Application processes. My last blog talked about the number of ‘under the hood’ features that I have found with our Order Management solution. The same is true for our ‘cash solutions’ which are now fully integrated, giving our customers an end-to-end O2C solution. The list below is certainly not exhaustive, but I have seen some key changes and improvements in the following areas;
Credit Management – Enhanced workflow rules and mobile approval capabilities for customer onboarding.
Collections Management – Salesforce integration, improved views of historical (and future) ageing information and a projected view of future collection activities.
Cash Application – Enhanced discount handling, seamless SAP connectivity and enhanced templates for more efficient customer communication.
The above features are certainly creating a buzz and I’m excited to see further changes. Customers can check out the ‘What’s New’ section in our product documentation.
On a personal note, I am delighted to be starting a new position within Esker. From the 1st July 2022, I have taken up the position of Sales Manager and have responsibilities for our expanding UK team and a handful of key customers. I look forward to a new challenge after over 15-years of direct sales.
If you’d like to learn more about using Esker’s solutions to improve your O2C processes with automation, please contact me and my team – we’d love to help.
