Baker Ing, renowned for its expertise in receivables management for high-value and sensitive accounts, provides bespoke international debt collection, from ad hoc support to acting as an integrated service partner. Credit managers run searches on debtors and create a log of any possible reluctance for timely payment. Esker AI-driven Collections Management fits in perfectly with systems Baker Ing already have in place to enhance the offering to its customers.

The team will be referring Esker’s suite of Order-to-Cash solutions to include Collections Management, Cash Application, Credit Management, Invoice Delivery, Claims and Deductions, and E-payment solutions.   

To help businesses adapt swiftly, Baker Ing and Esker are launching a package designed to offer immediate countermeasures to inflationary pressures. This is the opportunity for companies to fortify their financial operations, ensuring they stay competitive in an inflation-ridden market.

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

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Proservartner creates cost efficiencies, standardises and optimises processes and enables agile back-office functions to give clients the competitive advantage they need. The company has a long heritage in setting up shared service centres, and its experienced team will take companies through every step of its automation journey. Proservartner will be both a reseller and implement Esker Accounts Payable and Order-to-Cash solutions.

The team is receiving training on Esker’s solutions and will be fully up to speed to execute the automation journey of its customers soon.

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

Read more insights from Esker UK

Customer Service automation should not look like this…

It should look like this!…

What are the driving forces of automation?
Quite simply, they are customers’ preferences and expectations. In today’s digital age, customers do not want to wait, they expect instant help with their issues 24/7. They also expect nothing less than a personalised and specific approach, and mostly through messaging. Most cases will involve the use of bots and automated messages but what automation really enables is freeing up time of Customer Service Representatives (CSRs) to respond to enquiries a lot quicker. Today’s Customer Service teams must master the human element while meeting the expectations of their customer base.

These days, customers flat out expect more throughout their entire journey. Live chat, social media and mobile functionality are all channels that enhance Customer Experience (CX) and boost advocacy. If only you had the time and resources for it …

There are two ways to serve customers: proactively or reactively. Customers prefer the former — CSRs who can respond to email enquiries quickly and accurately, and always know why, when and where orders are being processed.

This is all fine in an ideal world but how are they supposed to do this if they simply don’t have the time and need to spend their time carrying out repetitive, tedious tasks day in, day out. AUTOMATION is the answer! Who wouldn’t want to improve quality of data, increase flexibility, increase consistency and identify process improvement opportunities faster?

Not only does automation radically reduce the amount of unfulfilling day-to-day tasks for CSRs, it opens the door for new career-pathing opportunities by necessarily redefining some positions. What’s more, customisable dashboards make it a cinch for managers to better identify top-performing CSRs by tracking metrics tied to individual performance.

Enter Esker…
Esker’s Customer Service solution suite automates routine tasks associated with managing customer requests, orders and claims so the CS team can perform more fulfilling tasks that directly impact your customers and company, while weeding out the root causes of failure in Customer Service processes such as:

Customer Enquiry Management

Acting as a digital assistant for the shared inbox, automation within the customer enquiry management process frees up your Customer Service team to address enquiries faster and improve CX by fixing issues such as:

• Lost or deleted emails
• Limited collaboration
• Lack of clarity & context when addressing customer enquiries Wasted time & talent by forcing staff to search & sort through shared inbox
• Cost impact of low productivity, higher turnover & customer dissatisfaction

Order Management

By enabling all incoming customer orders (fax, email, phone, website, portals, EDI, etc.) to be managed in a single, centralised solution, automation creates a value-added ripple effect, addressing common pains like:

• Order processing errors & slowdowns (leading to high DSO & sluggish cashflow)
• Lower levels of team collaboration, productivity & overall morale
• Narrow range of analytics, reporting & audit trail capabilities
• Excess paper, postage, transport & physical archiving expenses
• Increase in disputes & dissatisfied customers

Customer Claims Management

Another important duty of Customer Service teams is reducing the number of customer claims — something which AI-driven automation solves by addressing common claims management bottlenecks like:

• Inability to analyse claims by type, date or customer
• Limited collaboration with coworkers from multiple departments on the verification, approval of dispute of claims
• No way to automatically post claims as a credit note or to a G/L account in the ERP

Find out more here!

Upnesh Grewal

As Marketing Coordinator for Esker UK, Upnesh manages Esker UK's marketing campaigns and events for O2C solutions. She has been part of the Esker family since 2022.

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As a keen amateur cyclist, I ride between 8-10,000 kilometres per year, so I can understand a little about what it must take to plan, prepare and participate in one of the most difficult challenges in the sporting calendar – the Tour de France!

How does this equate to drawing parallels to the use of AI and RPA technologies in the order-to-cash process?

Well, in the exhilarating race of the order-to-cash process, where businesses strive to swiftly convert orders into cash, two powerful allies have emerged to conquer the challenging terrain: artificial intelligence (AI) and robotic process automation (RPA). They are the dynamic duo that resembles the teamwork and determination seen in the prestigious Tour de France. Let’s dive into this analogy to understand how AI and RPA are revolutionising order-to-cash automation.

Imagine a bustling start line at the Tour de France, where teams of cyclists eagerly await the race ahead. Just like these cyclists, businesses have teams dedicated to the order-to-cash process, consisting of departments such as sales, finance, and customer service. Their goal is to efficiently process orders, generate invoices, and collect payments.

At the forefront of the peloton, we have AI, the leader of the pack. AI acts as the brain of the operation, leveraging its machine learning capabilities to analyse vast amounts of data. Similarly, in the order-to-cash process, AI can examine customer information, transaction history, and market trends, providing valuable insights that fuel smart decision-making.

AI’s intelligence comes to life as it anticipates customer behaviour, predicts demand patterns, and identifies potential risks. Just like a skilled cyclist, AI navigates the road ahead, enabling businesses to make informed choices that optimise the order-to-cash process. It ensures the right products are available at the right time, minimises inventory costs, and maximises customer satisfaction.

Now, let’s turn our attention to RPA, the trusty support team behind AI. RPA is akin to the support crew that follows cyclists, tirelessly working behind the scenes to provide assistance. With its automation capabilities, RPA eliminates repetitive, rule-based tasks that often burden the order-to-cash process. Just as the support team relieves cyclists from mundane duties, RPA frees up valuable human resources, allowing employees to focus on more strategic activities.

RPA pedals its way through the order-to-cash journey, seamlessly integrating systems and applications. It captures data, validates orders, generates invoices, and even initiates payment reminders. By automating these tasks, RPA accelerates the entire process, reducing errors and enhancing efficiency. It ensures a smooth relay between departments, enabling information to flow swiftly, just like a well-coordinated cycling team.

As the race intensifies, the collaboration between AI and RPA becomes even more crucial. AI’s ability to analyse data, combined with RPA’s automation prowess, creates a formidable force that conquers obstacles in the order-to-cash course. Together, they spot anomalies in payments, flag potential risks, and even propose optimised pricing strategies.

Much like a well-orchestrated cycling team, AI and RPA synchronise their efforts to achieve a common goal: enhancing the order-to-cash process. By reducing manual errors, increasing speed, and improving decision-making, they propel businesses to the finish line faster than ever before.

In this thrilling race, businesses leveraging AI and RPA gain a competitive edge. They harness the power of technology to transform their order-to-cash process into a well-oiled machine. By seamlessly blending human expertise with automation, they can focus on building strong customer relationships, expanding their reach, and accelerating revenue generation.

Just as the Tour de France showcases the triumph of teamwork and determination, AI and RPA bring order-to-cash process automation to new heights. They are the champions of efficiency, accuracy, and agility, propelling businesses towards success in the exhilarating race of modern commerce.

Read more about how you could leverage the benefits of AI and RPA in your order-to-cash process!

Sam Townsend

Sam is Head of Marketing for Esker Northern Europe and has been part of the Esker family since 2003.

Read more insights from Sam Townsend

Pecunia 2016 is the UK’s number one organic front-end credit management consultancy and training company. It helps businesses improve cash flow, increase profits and business success through credit management audits, reviews and improvement-based upskilling and training of all credit management staff. Pecunia 2016 only recommends ‘best of breed’/ best fit, for customers and has partnered with Esker because of its belief in the solutions offered.  

Pecunia 2016 will be offering all Esker’s Order-to-Cash solutions to include Collections Management, Cash Application, Credit Management, Invoice Delivery, Claims and Deductions, and E-payment solutions. 

“We look forward to a fruitful relationship with Esker and welcome the opportunity to complement our respective skills and experience to support businesses. With its innovative solution approach, simplistic format and dashboard views of a company’s sales ledger, not only does Esker assist with improving cash management and debt recoveries in a more reliable time frame, but it also gives clearer analysis of a company’s cash position at any time.” Tracey Westell, Company Director, Pecunia 2016

“As small and medium enterprises (SMEs) struggle more and more in today’s turbulent economic climate, we are delighted to offer them a positive way to overcome and succeed through the use of our AI-driven process automation solutions. With Pecunia 2016 there is enormous scope to educate SMEs to the benefits of automating their Order-to-Cash processes. By using Esker’s solutions, credit and finance teams can gain benefits such as; customer onboarding best practice,  intelligent management of credit limits, collecting cash faster and ensure efficient cash allocation.” Alistair Nicholas, Managing Director, Esker Northern Europe

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

Read more insights from Esker UK

In this blog, Ryan Stevens, Customer Experience Specialist at Esker, highlights the top 5 order management reports that could help to drive positive-sum growth in your organisation.

Numbers don’t lie, and reporting can be a powerful tool to gauge a performance of a business. I’ve always had a keen interest in numbers, and statistics are none too different. From my time reporting on statistically significant data at university, to assisting order management customers in reporting metrics, I have always understood that reporting metrics can divulge surprising information, which may not be clear at first glance.

Without measuring key performance indicators (KPIs), a business will find it ever more challenging to grow and develop, and especially when trying to manage resources to specific areas of the business. Esker’s in-house reporting software has the capacity to report on several metrics related to an order. This could include, volume of orders by customer or country, data input time by customer, and average processing time per order.

As a Customer Experience (CX) Team, we empower our Silver and Gold customers to utilise and customise Esker’s reporting software, enabling our customers to export their bespoke information, which can be scheduled regularly or reported within Esker’s dashboard. Our CX philosophy is ensuring our customers feel Valued, Understood and Engaged, and we take pride aiding our customers’ operations.

Here are five key metrics, which I would recommend to any Customer Service Manager:

1. Average processing time by customer.
From my experience with order management customers, after the implementation of Esker’s solution, our customers notice a significant decrease in order processing across the board. However, once the initial optimisation has been completed, the question to ask is; how can we push the solution further to reduce processing times and how can we do this with the ultimate goal to increase the capacity to process additional orders per Customer Sales Representative (CSRs)?

Looking at processing times by customer, allows the user to clearly identify vendors which are taking the CSR an additional amount of time to process. This will allow managers to put in additional resources to help reduce the time. This could include ensuring staff are capturing the correct data for auto learning to be correctly applied, or additional teaching rules to take place.

In some industries, for example medical and pharmaceuticals, many suppliers use similar purchase order templates, which could mean a fix to a specific supplier may positively affect other suppliers.

2. Service Level Agreements Compliance
Many companies will have custom service level agreements for their organisation. Esker’s Order Management Solution can collect data to calculate order processing time. Collected data also helps determine whether orders meet service level targets. These targets can be changed, and take into account time zones, staff starting times, lunch breaks, finishing times, and closures at the weekend. For example orders received 4pm (GMT) on a Saturday, which haven’t been processed until Monday, could potentially still meet a 1 day service level agreement.

The SLA compliance report, demonstrates the percentage (or number) of times an organisation has met, or not met, their SLA Agreement. This report can be filtered by sales organisation, country and date, to name but a few.

Depending on your specific filters, it could potentially highlight key issues within a business, either that a specific sales organisation are dealing with a high amount of traffic, a specific day of the week may be highlighted as a challenging day, or may highlight backloads within organisation, or areas where additional resources need to be implemented.

3. Number of changes by field.
Esker has different layers within its AI engine, including Synergy, first time recognition, auto-learning and teaching. What this report shows is the number of manual changes a CSR has made, by field name. This report can be easily customised to filter by supplier and/or a period of time. What we can extract from this report is certain issues with specific purchase orders which Esker has received. With some poor quality images like a scanned purchase order, the OCR engine may have trouble reading the text, resulting in the wrong field being extracted.

One thing to note with this report, is that Esker learns which correct fields to extract with each order approved (known as auto-learning). So with a new supplier, you might find that the solution picks up the wrong order number initially but with several manual changes within multiple orders, the Esker solution will narrow down the correct field to populate for the future.

4. Top-Selling Item
A simple report like this can show more than just what is selling most within a single period. You can customise the report, displaying multiple months and years to see how seasonal a specific item is. This could determine stock levels in the future, and potentially could be upsold with additional products.

Similar to other reports, we can look in detail between each large volume customer, to understand which items they are purchasing, and how this changes over a period of time.

This report can also ascertain when a product is reaching the end of its life-cycle, or when a more superior product has surpassed in sales.

5. Automatically processable orders by customer.
Within the Esker Order Management (OM) solution, customers have the ability to auto-process orders if required. Meaning that when an order is retrieved through the OM solution, it has the potential to be posted without human interaction, provided any preliminary checks have been successfully passed. This function can be switched on and off, but also can be switched on partly by the customer.

This particular report describes the amount of orders which have the potential of being auto-processed, without the order being auto-proceed or not. Different customers decide on their own if they want to auto-process order functionality, as many like to have some form of human interaction for each order approved. With many orders being auto-processed, CSRs can focus on more complex tasks within the organisation. Either way, getting to a position of auto-processed orders means orders can be approved without any manual changes from the CSR required.

For customers looking to utilise auto-processing, this report can identify customers which can benefit from auto-processing, while also highlighting orders which aren’t able to be auto-processed.

Overtime, customers which see an increase in auto-processable orders, will also notice a decrease in average processing times, due to the reduced amount of human input necessary.

To sum up, OM metrics are business critical operations, which can have a huge impact on how to allocate resources, and to manage customer orders more effectively. A cloud-based solution like Esker can manage, automate and analyse supplier orders, which can be complimented with other modules within Esker’s O2C solutions, such as Cash Application and Collections Management. For more information, contact us today.

Ryan Stevens

Ryan is a Customer Experience Specialist at Esker UK. He has been part of the Esker family since 2022.

Read more insights from Ryan Stevens

Here’s a quick rundown of how Esker can automate the areas of AR that matter most to your business;

Manage your customer credit risk
Esker’s automated Credit Management solution optimises the entire credit approval and risk monitoring process, empowering credit teams with actionable data to make the best credit decisions possible. By transforming credit management into a more secure and efficient process, revenue is secured and customers are prevented from slipping through the cracks.

Deliver invoices efficiently
Our Invoice Delivery software solution was designed to automate the delivery and archiving of customer invoices via any media (e.g, paper, e-invoices, EDI, etc.) — all without forcing your customers to change or sacrifice compliance and all while providing real-time visibility into invoice delivery status.

Collect cash intelligently
Thanks to automated collections, all your AR-related documents can be automatically generated and sent according to your rules and/or your customer preferences. Meanwhile, tasks requiring action are automatically assigned to the right person at the right time — it’s that easy!
What’s more, enhanced collections capabilities ensure that your customers’ payment habits are permanently analysed to provide predictions on invoice most likely pay dates, priority customers to contact, accurate AR collections forecasts and more.

Quickly process claims and deductions
Esker’s Claims & Deductions automation solution helps businesses efficiently manage their claims and protect margins. Thanks to Al-driven data capture and electronic workflow capabilities, Esker manages both customer claims associated with products (product shortage, damaged products etc.) and customer financial deductions (e.g. trade and promotional invoices etc.)

Simplify payment
To get paid quickly, today’s businesses need online payment capabilities at different steps of the order-to-cash process — pre-order, deposit, at the due date or during the collection process. Thanks to Esker’s advanced online payment capabilities, your customers will have no reason not to pay and can even benefit from early payment discounts by paying before the due date.

Accelerate cash application
Managing multiple payment sources and formats (e.g. banks, lock boxes, emails, PDFs), not to mention the different levels of data in each document, can be a real pain for AR teams trying to allocate cash in a timely and effective manner. Esker’s AI engine automates the manually intensive process of matching payments received from all incoming payment information sources so your team can focus on higher value tasks and control cash flow in real time.

To find out more about how Esker’s automation solutions can optimise your AR processes download our new eBook here.

Here at Esker we know a ‘one size fits all’ approach to process automation doesn’t work, so whether you’re focused on a specific area of AR, or looking for a seamlessly integrated end-to-end automation solution contact us today, we’d love to hear from you!

Claire Barker

As Marketing Specialist for Esker UK, Claire is responsible for generating leads for Esker's business process solutions specifically within the area of Accounts Receivable through a variety of marketing channels. She has been part of the Esker family since 2019.

Read more insights from Claire Barker

Since childhood, the love of reading has endured because of the journey to vivid new worlds through the author and reader pact. There lurked a gremlin though, the usual one – the phobia to change and try new genres, such as legal and crime thrillers. Not anymore though, the footsteps of lawyers and detectives are now compelling.

In the real world, with a 100-year pedigree and growing fast, Helios, the specialist condiment maker of tomato-based products, jams and fruit, noticed their gremlin – current manually intensive practices in accounts payable were holding them back. Invoices were not easy to process, there was little visibility, the multiple and complicated workflows needed untangling and processing independently of their SAP ERP business system. Moreover, approving invoices only from the office were inhibiting to the Helios fast lane.

Once Helios made the decision to change, by automating the Accounts Payable function and freeing itself of current confines, the new horizon quickly yielded its rewards. In a nutshell, Helios got visibility of outstanding supplier and promotional invoices, got better budget control, got swift approvals on the hoof and the team got the ability to work remotely with ease.

The CFO at Helios Group, Mercedes Soto said, “Our finance teams are happier because they are now able to spend more time on higher-value tasks and have greater control over what is happening in real time.”

Fundamentally, pacts or partnership must be symbiotic to endure, as Mercedes Soto’s testimony suggests, “Esker gives us the visibility we need into the supplier and promotional invoices we must account for each day, and this allows us to close accounts faster and provision them correctly and in a timely manner.”

Transformation and change are synonymous to a point, and relative to the one going through the metamorphosis. Usually, transformation implies the major change. However, a small change can transform thinking and habits which can engender further adventure. For organisations this can mean hauling the whole back office of procure to pay and order to cash to complete automation. As for me, it’s time to change genre again and try reading the baffling, complex, confusing but brilliant William Faulkner.

You can read Helios’ customer story here.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

Read more insights from Raj Sahota

The role of the Chief Information Officer (CIO) in business has never been more important. The sweeping digital transformation in the corporate world has been further accelerated since the COVID-19 pandemic and IT security is ever more paramount since the war in Ukraine too.

CIOs are no longer confined to the roles of technical experts and enforcers of IT practices, but they have become craft-persons for the transformation affecting every business unit in a company. Accelerated automation of the Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes are at the heart of these transformative challenges. Paperless automated solutions, providing full visibility whether at home or in the office, have improved overall company performance by reducing processing times, improving cost control and achieving full traceability.
For many companies who had to adapt extremely quickly to teams working remotely, those who had started their digital transformation journey were more resilient and able to adjust their working practices more efficiently. Those visionary CIOs had the necessary equipment to weather the storm.
In addition, there continues to be many other demands placed on CIOs: security, change management and the continuous optimisation of the information system.

Lessons learnt

Beyond the drama caused by the COVID-19 pandemic, an excellent learning experience emerges: 76% of CIOs believe that remote working due to lockdowns boosted the use of collaborative apps, such as company social networks, project and meeting management tools, and team messaging platforms¹.
A CIO is in charge of equipping teams with efficient automation tools and collaborative solutions such as SaaS, AI and RPA technologies. As cybersecurity and data security should take a prime position among the core values of a company, CIOs need to opt for solutions that are reliable, stable and resilient.
This also includes the adoption of automation solutions suitable for effectively managing and optimising customer and supplier invoicing and order management processes. Companies that had already adopted automated solutions for P2P and O2C processes were able to continue business activities and thereby contribute to keeping the economy going, whereas those that hadn’t, had to scramble and admit to themselves that they had squandered a valuable resource and opportunity.

If the CIO does not offer employees the professional tools they need to perform their jobs, they will often adopt workaround solutions that endanger a company’s security strategy. Because cybersecurity and data security should take a prime position among the core values of a company, CIOs need to opt for solutions that are reliable, stable and resilient.

The CIO: a catalyst of transformation

Digitisation is no longer a choice, it’s a strategic necessity that affects every line of business in a company. Going digital means rethinking all internal processes, with an explicit emphasis on management processes. Digital transformation is based on different organisational, human and technical factors. These are subject to constant decision-making processes and adjustments in order to ensure durable performance while simultaneously interrupting day-to-day operations as little as possible.

CIOs and their IT teams are the key strategists and coordinators of an effective, pragmatic and uniform approach to the digital transformation process. Listening skills, critical analysis and the ability to convey relevant instructions and recommendations are all essential qualities when the involvement of corporate Executive Committees (COMEX) comes into play.

The decisions made by the information systems team have very real ramifications throughout all of the business units. This demands a real awareness of the CIO to the needs of all business units as well as the ability to communicate effectively, constituting a multifaceted and fascinating mission for the CIO.

There are three key arguments for adopting automation solutions for P2P and O2C processes:
• Acceleration of document processing times, such as invoices, orders, remittances and delivery notes
• Visibility and traceability that can limit legal disputes and resolve them faster
• Simplified processes so employees can focus on higher-value tasks

A CIO’s experience of working with Esker

Jean-Luc Vielmont, CIO France at Algeco, says,
“The key factors leading to the success of the project were the close collaboration with Esker, effective change management and the ability to measure operational efficiency at every stage:
• Facilitation of interdepartmental cooperation
• Comprehensive change management strategies that involved end users from the onset of the project
• Reporting and dashboards providing clarity on the data flow results”

A CIO can turn challenges into opportunities by speeding up and facilitating digital transformation.
By meeting up with all business units on both a formal and informal basis allows the CIO to take charge of the process by listening to all stakeholders and advocating for the project.

Nicolas Bragard, CIO at Esker says,
“The CIO’s advantage is an ability to detect and measure the return on investment of each action to advance a company’s digital transformation. To meet this challenge, they need to step away from the day-to-day operations. Support ticket fatigue is a real risk. This is why opting for solutions with built-in ergonomics that are reliable, resilient and secure gives the most effective launch pad for a company-wide digital transformation project.”

The future – digital transformation … and then what?

Going faster, being more efficient and responsive. This is the essence of an Esker-designed digital transformation. Automation of P2P and O2C processes continue to accelerate with businesses facing tight deadlines. Regulations regarding mandatory e-invoicing are being enacted worldwide in the next few years, which will push businesses to automate their cash flow processes.
By utilising the experience and expertise of partners like Esker, CIOs will be able to ensure a smooth and stable transition to automation.

Contact us today to discuss your requirements.

¹ JDN survey/Club Décision DSI/IT Research. https://www.journawwldunet.com/solutions/dsi/1495671-lastrategie-it-des-moyennes-et-grandes-entreprises-francaises-face-au-covid

Alistair Nicholas

Alistair is the Managing Director of Esker Northern Europe

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Your business is growing, sales orders are pouring in. Happy days are here; or are they? What should you do if the work load, as appreciated as it is, becomes unmanageable?

Consider Routeco, the UK’s leading specialist distributor of industrial automation and control products, which they enhance with value-added services.

Routeco realised their growth had to be managed and optimised. To do this, they adopted Esker’s Order Management solution which lead to 45% of the group-wide orders being uploaded hands-free, 30% of orders were processed automatically, data accuracy shot up and incorrect delivery rates fell. Furthermore, the solution empowered Routeco’s sales team with total visibility, control, and provided them with that most precious commodity, time to spend with customers, which resulted in a huge increase in productivity and morale.

Claire Hancott, Finance Director of the Routeco Group, said, “My favourite feature by far is the ability to completely customise the dashboards. This is brilliant for management to understand if the processing team is on track and see where there may be some issues. It can be really motivating for the team to see the goals they are achieving.”

Routeco’s orders are now fully automated. Users only need to view them in their ERP system to check whether data has been uploaded correctly, without time wasted on manual entry. Esker’s visually impressive, customisable dashboards are a big wow factor. Claire Hancott also said, “When considering Esker, we looked at several systems and they all felt very clunky, like somebody had bolted lots of additional features on over time and they didn’t quite flow. Esker, on the other hand, was very intuitive, is easy to navigate and simple.”

Clearly, the benefits of order automation delivered those happy days in the shape of happier staff and happier customers. Mark Crawford, Group Operations Director at Routeco endorses this and said, “The increased accuracy of order processing results in a better customer journey. As we have utilised Esker more and more, our employees are able to see the time savings, freeing up time for more customer contact and value-added activities.”

Automation has enabled Routeco to enjoy its business growth, especially as extra resources for higher productivity were not required. Morale is high and inter-departmental relationships are stronger, with a collective focus to achieve corporate goals. No question about it, it’s happy days all round then.

If you’d like to achieve a similar management of sales orders for your business, do get in touch. We’d love to talk you through the benefits of our Order Management solution or better still, show you a demo.

You can also find our more on our website.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

Read more insights from Raj Sahota