Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced that LENNOX EMEA, a leading provider of climate control solutions for heating, air conditioning and refrigeration markets, has chosen Esker to automate its Procure-to-Pay (P2P) and Order-to-Cash (O2C) cycles. This large-scale digital transformation project is part of the company’s global modernisation initiative.
With more than 120,000 documents to process each year, LENNOX EMEA turned to Esker to automate its O2C processes (order management and accounts receivable) and P2P processes (procurement and accounts payable), unite customers and suppliers, and help to meet several key objectives:
- Increase productivity: Standardise processes between different sites and multiple ERPs
- Improve cost savings: Reduce management costs and improve profitability
- Digitally transform business: Modernise and simplify all processes by reducing low-value manual tasks and modernise company image to attract new talents
- Maximise performance (lean office): Institute a global solution to create value across all functions
“Esker came highly recommended from other companies, as well as from our parent company in the U.S. who already automate their O2C processes with Esker,” said Nicolas Courtois, Director, Business Transformation EMEA at LENNOX EMEA. “We were attracted to the fact that both LENNOX EMEA and Esker have headquarters in Lyon, France, and a strong international presence. Esker was the ideal partner to support us in our ambitious digital transformation project.”
Benefits of AI-driven automation
Esker’s solutions will initially be implemented in France and Spain subsidiaries in phase one, and rolled out
to the rest of LENNOX EMEA entities in a second phase. Esker will enable LENNOX EMEA to better
manage their cash conversion cycle with the following expected benefits:
- Enhanced company image both internally and externally: Esker’s solutions support LENNOX EMEA’s Attract Development Retain (ADR) approach
- Greater efficiency with evolution of positions within the company towards more expertise
- Faster processing and secure document exchanges (e.g., fewer errors and lost documents)
- Increased profitability for both the P2P and O2C cycles with decreased management costs, faster invoice and order processing, collections management and payment received
- Improved customer and supplier relationships thanks to faster, automated processes
Mobility and business continuity
Esker is equipped with the right infrastructure, solutions and support in place to help LENNOX EMEA remain operational during times of unprecedented change. Esker will allow LENNOX EMEA to ensure O2C and P2P efficiency and offer its employees unparalleled working comfort thanks to remote access.
