This CX Day, learn more about Esker’s Customer Experience Team in the UK, and how we are helping to achieve our customers’ success.
We’re celebrating CX Day globally this year at Esker, but there are extra celebrations for us in the UK as we have grown the team yet further! I would therefore like to take this opportunity to welcome both Sam Watts and Ryan Stevens to the UK CX Team 😊
This year, we also have the pleasure of celebrating this day with our special guest from the Esker US CX Team, Becky Mender, who is visiting us for two weeks in order for us to share internal best practice. In true British style we have cemented this alliance by highlighting the importance of having a cup of tea and a cake at our Esker wellbeing “thankyou” meeting. CX Day is about thanking the whole Esker internal team, and drawing attention to each department’s pivotal role in helping to achieve our customers’ success.
This is a great opportunity for me to explain more about what our Esker CX teams do globally on a daily basis and how we interact with each internal Esker department. First and foremost, we are engaging and communicating with you, our customers! As one of your points of contact, your CX specialist will be engaging with you via phone calls, emails and now back to the very much missed face-to-face meetings.
We spend our time helping to address any questions you may have, issues raised or help solving problems you’ve encountered. We work on finding those all-important solutions, as well as offering help and providing advice towards best practice along the way. As a CX team we work very closely with all other Esker internal teams, gaining additional information and assistance from the support and professional services team.
We liaise with the Business Development Managers about your solutions, customisations and ultimately help you, our customer, to optimise your daily use of Esker.
Regularly meeting with the Marketing Team, especially the social and advocacy marketing specialists, we help to create useful content and include hot topics that we are hearing about in our engagements with you, our customers, to enable the Marketing Team to include this on the Esker All Access – Community Hub and part of the user group stories.
Thank you to all Eskerians for their roles in helping the CX team create successful customer engagements.
#WeAreEsker
#OneTeamBeyondBoundaries
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