Learn about Esker’s philosophy, One Team Beyond Boundaries, and how one of our newest employees, Sam Watts, Customer Experience Specialist, is putting this into practice. In this blog Sam explains the practical application of this philosophy, from training at our Head Office in Lyon, France, to applying our customer experience promise, Valued, Understood and Engaged, in his role.
After working in retail for 20 years, I moved to Esker and got to experience the One Team Beyond Boundaries philosophy by training at Esker’s head office in Lyon. Lyon is a beautiful city, the third largest in France and was nice and warm when I visited, with temperatures of 30 degrees most days!
After meeting new colleagues from France and other subsidiaries in Europe, I was introduced to Esker and its history. Esker started out in 1985 with a simple vision in mind — help businesses deliver their documents electronically. Today, Esker has evolved to help companies solve even the most complex business problems by leveraging a foundation of innovation, technological expertise and global collaboration.
The training was thorough but enjoyable, with it being presented by a friendly and helpful training team with over 50 years of Esker knowledge between them. Training was a mix of theory and hands on work, both on your own and working as part of a team, and it was interesting and engaging.
I learnt about the VUE promise which I will be following in my role as a Customer Experience (CX) Specialist. Esker is committed to making customers feel Valued, Understood and Engaged. I will act as a dedicated resource to answering questions and assisting customers using Esker’s solutions.
There was free time to explore Lyon in between learning, and I got to enjoy the sites such as Place Bellecour and the Basilica of Notre-Dame de Fourvière.
Something that I realised by talking to fellow Eskerians was the amount of people who have worked for Esker for a long time – once they started, they didn’t want to leave, which shows how Esker values its employees.
Esker is recognised today as a leader in AI-driven process automation software with over 1500 customers worldwide, including many large and well-known companies. It has more than 900 employees in 14 countries worldwide, a figure that has recently increased significantly.
It’s exciting to be a part of the company, and after two weeks in Lyon, it was a return to the Derby office to put what I’d learnt into practice. I’m looking forward to working with customers, making them feel valued and collaborating together as a unified team; One Team Beyond Boundaries. I will listen and acknowledge customer’s needs and expectations. I will also be engaged with customers, whether in person or via email to help them to get the most out of Esker’s solutions.
