mobile app – BLOG ESKER UK

Remote Working is Easy with Esker

Mark Johnson — Wed, 27 Jan 2021 12:22:31 +0000

You may have noticed that Esker UK has a new address. We’ve moved to a new building a mile or two away from the old office with more space as the company expands.

Not that I’ve been there much. As I write, England is still in lockdown. This means that only those whose presence is essential are allowed to travel to work, with everyone else expected to work from home.

Luckily for me, this has been relatively pain-free. Recently I was speaking to my friend who works as an IT consultant for one of the UK’s largest house developers. He told tales of roomfuls of laptops being provisioned as the company hurriedly prepared for its staff to work from home during the first lockdown in March. Luckily, the standard issue PC for Esker staff is a smart Dell laptop. I also have a dock, so it is easy to connect my laptop to the twin monitors I have at home. The Esker IT boffins have set up a solid VPN for us employees to use, so there is nothing I need to visit the office for. I’ve even got an app to allow calls to my work phone extension to be routed to my headset.

It’s not all beer and skittles, though. My desk is in the front room of my Victorian terraced home, so noise from the street can be distracting. And I do miss the camaraderie of the Esker UK office – the occasional Teams meeting isn’t quite the same.

Esker has also equipped many other businesses with the necessary tools for remote working, which has proved essential to many organisations over recent months, enabling efficiency within procure-to-pay (P2P) and order-to-cash (O2C) processes as well as communication with customers and suppliers.

SECURITY

Esker’s Business Continuity and Security teams have well-established support plans in place to give our customers peace of mind. These include:

Cloud-based platform with 24/7 availability that’s not location dependent, enabling support to all customers and partners from remote environments
2 independent operational centres in different locations to continually monitor the operational continuity of Esker’s platform
Customer support sites in 3 countries, allowing us to maintain global coverage
Esker Services availability to continue to support and deliver services to all of our customers

P2P

Esker’s P2P platform enables finance departments to remotely continue to approve invoices, effectively manage cash and maintain positive relationships with suppliers. P2P users have access to a supplier portal that enhances supplier/buyer collaboration and supply chain performance, and the Esker Anywhere mobile app allows users to carry out the following actions even while working remotely:

Track statuses of purchase requisitions & expense reports
Approve, hold or send invoices back to previous approver
Monitor KPIs from a customisable dashboard

O2C

Esker’s O2C solution plays a vital role enabling businesses to continue managing all customer interactions in a single platform: the right orders still need to get to the right customer at the right time, and cash collection cannot cease simply because operations are now remote. This is achieved through:

Esker Anywhere Mobile App which allows users to monitor KPIs & place/track orders from the palm of their hand
Self-service customer portal which enables customers to place orders, resolve disputes, etc. anytime, anywhere
End-to-end connectivity between all applications, enabling collectors, customer service & AR managers to perform critical tasks in real time & without delays

MAIL

Esker Mail Services allows organisations to send out large batches of customer invoices and other time-sensitive documents. With the touch of a button and 100% compatibility, documents can be mailed directly from the cloud, from wherever or whenever you’re working — saving time, money and peace of mind.

You can find out more at https://www.esker.co.uk/mobile-business-empowerment/

Mark Johnson

Mark is a Professional Services Engineer at Esker UK. He has been part of the Esker family since 2018.

Remote Efficiency in the Order-to-Cash Cycle

Amy Rees — Fri, 12 Jun 2020 08:01:49 +0000

As more companies make the necessary transition to a remote workforce it becomes essential to maintain efficiency with order-to-cash (O2C) processes as well as communication with customers and suppliers.

ENSURING O2C EFFICIENCY REMOTELY
Similarly, O2C leaders have a critical commitment to uphold — the right orders still need to get to the right customer at the right time. Furthermore, cash collection cannot cease simply because operations are now remote. Esker’s O2C solution plays a vital role enabling businesses to continue managing all customer interactions in a single platform. This is achieved through:

CUSTOMER PORTAL
The harsh reality today’s companies face is simple: Satisfy customers’ needs and wants or get passed over for someone else. For this reason, supply chain staff play an important role in driving business success. With a small margin for error, automation is essential to enable fast and accurate delivery of goods while adding value by empowering customers with self-service options. Esker’s self-service customer portal enables customers to place orders, resolve disputes, etc. anytime, anywhere.

ESKER ANYWHERE MOBILE APP
Esker Anywhere supports the sales order process by empowering sales reps and customers with mobile order placing and tracking capabilities for a variety of orders (e.g., replenishment, no-change, standard, etc.).

Here’s how it works:

Mobile users retrieve items from product catalogue or scan a barcode.
Product and lot number are automatically populated.
Subsequent scans of the same barcode increase the quantity of order.
From there, the order can be completed through the app.

Your O2C business processes don’t stop while you’re away. With Esker Anywhere, business leaders can also access their most important metrics and KPIs all from the palm of their hand. Users always get the same level of information wherever they are.

END-TO-END CONNECTIVITY
Whether it’s providing a 360° view over your customers’ behaviours through customer management or improving global speed and accuracy via AI and RPA technology, Esker’s integrated end-to-end platform is the digital foundation for all your O2C needs.

CREDIT MANAGEMENT – Send & monitor credit apps while managing customers’ credit risks.
ORDER MANAGEMENT – Eliminate manual data entry by enabling automated order processing.
INVOICE DELIVERY – Deliver invoices according to customer preferences with 100% compliance.
COLLECTIONS MANAGEMENT – Reduce DSO with rule-based task lists & CRM-like data centralisation.
PAYMENT – Allow customers to easily & securely make their payments online.
CASH ALLOCATION & DEDUCTIONS – Streamline cash allocation & deductions with auto-matching & root-cause analysis.

End-to-end connectivity between all applications, enables collectors, customer service & AR managers to perform critical tasks in real time & without delays.

In every country where Esker is present, we’re equipped with the infrastructure, solutions and support to help our customers and partners effectively manage their unique working requirements and environments.

You can read more on our website https://www.esker.co.uk/mobile-business-empowerment/, or our Order-to-Cash Solution Summary https://info.esker.com/SolutionSummaryO2CAutomation.

Additionally, if you’d like to contact us to discuss your individual requirements, we’d love to hear from you.

Amy Rees

As Digital Marketing Administrator at Esker Northern Europe, Amy spends her time working on the website, writing and publishing blogs and social media content, and publishing collateral. She has been part of the Esker family since 2014.

Esker Anywhere Order Management Mobile App – Working from home, in the office, or out and about

Amy Rees — Thu, 16 Apr 2020 08:56:17 +0000

During this current situation, the rise in remote working has lead to challenges in managing the way our organisations operate on a daily basis.

Many businesses are set up for this, but for others, remote working is not something that has been the norm.

For businesses trying to carry out order management from afar, the vulnerability of the supply chain could easily be exacerbated. With many supply chains currently stretched to the limits, businesses need to have confidence in their systems, and the ability to manage them remotely.

Esker Anywhere^TM, Esker’s mobile ordering app, can facilitate this thanks to 5 keys benefits:

INCREASE PRODUCTIVITY with on the go order placement.

IMPROVE CUSTOMER EXPERIENCE thanks to easy mobile ordering capabilities.

EASILY REPLENISH PRODUCTS thanks to the ability to scan barcodes and extract product and lot numbers.

TRACK ORDERS Benefit from visibility into the order process through mobile dashboards.

USE THE APP ANYWHERE working from home, in the office or out and about, Esker Anywhere^TM makes order management easy.

You can read more about Esker’s mobile app in our solution summary

Contact Esker today to talk to us about we can help you to manage your supply chain using Esker’s order management solutions and our mobile app.

Working from home, in the office, out and about, Anywhere.