medical devices – BLOG ESKER UK https://blog.esker.co.uk Document Process Automation Wed, 10 Nov 2021 10:18:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.7 https://blog.esker.co.uk/wp-content/uploads/2020/09/cropped-fav-32x32.png medical devices – BLOG ESKER UK https://blog.esker.co.uk 32 32 The order got missed, sorry https://blog.esker.co.uk/the-order-got-missed-sorry/ Wed, 31 Mar 2021 09:52:00 +0000 https://blog.esker.co.uk/?p=1884 Imagine if, for the want of a needle, a life was lost.

Imagine, later admitting it was because the order got missed, sorry.

Such thoughts came as I waited for my Covid-19 jab. Dreading, but needing, that needle, supposing, as I sat with bared arm, the practitioner face showed alarm that the expected new box of needles hadn’t arrived.

With peak demand, high stakes, lives at risk, there is incredible pressure to supply goods rapidly, with no room for human error. Fortunately, many essential services, such as the medical device industry, are keen to avoid costly mistakes by deploying technology.

By giving even highly skilled staff the tools to see and control every order, at every stage delivers efficiency akin to magic. For example, Acelity, the world’s largest advanced wound care company reported:

  • No lost orders
  • Fewer processing errors
  • More orders processed more efficiently
  • Every order visible from receipt to archive
  • Lower backlog of orders
  • Lower cost of processing
  • Happy customers

In the words of Ruth Davidson, Acelity’s Customer Service Director, after Esker had automated their sales order processing:
“…a solution that eliminates paper, automates archiving, streamlines email management and gives complete visibility of orders from receipt to entry … a significant decrease in errors related to manual handling and we have almost eliminated duplicate order entry…”

Paraphrased, it means, don’t worry, the order wasn’t missed, you’re having your Covid-19 jab.

You can read Acelity’s success story here , or you can read more on our website .

Contact us today to learn more about how Esker can help your medical device or life sciences organisation to benefit from order management automation.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

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]]> Esker Announces 4th Year of Participation at LogiMed to Showcase AI-Driven Order Management Solutions https://blog.esker.co.uk/esker-announces-4th-year-of-participation-at-logimed-to-showcase-ai-driven-order-management-solutions/ Tue, 15 Oct 2019 08:43:43 +0000 https://blog.esker.co.uk/?p=1080 Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced its participation for the fourth year running at LogiMed, Europe’s annual forum for supply chain leaders from top medical device manufacturers, being held 16-17 October in Rotterdam, The Netherlands. Esker’s customer, Zimmer Biomet, a leading global medical device manufacturer, returning for the second consecutive year, will be present alongside Esker at Stand #11 to discuss how automating its order management process has led to supply chain savings and improved customer service. Zimmer Biomet will also hold a workshop on the benefits it has seen through the use of Esker’s AI-driven automation solutions for order processing.

Both order management and supply chain processes are business critical in the medical device industry in terms of the impact to patient care. Numerous prominent companies in these sectors have chosen Esker’s order processing solution to automate order management to bring significant business benefits, including; Acelity, BASF, Bayer, Biomnis, GE Healthcare, Kern Pharma, Johnson & Johnson, Menarini, Novartis, Philips Respironics, Roche Italia, Sanofi, Siemens, St. Jude Medical, Terumo and Zimmer Biomet. Additionally, many of their customers are in the public sector and are already, or soon will be, affected by the European directive on mandatory e-invoicing, so automating the process for their customer invoices and sales orders will also be most beneficial.

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

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