Imagine, later admitting it was because the order got missed, sorry.

Such thoughts came as I waited for my Covid-19 jab. Dreading, but needing, that needle, supposing, as I sat with bared arm, the practitioner face showed alarm that the expected new box of needles hadn’t arrived.

With peak demand, high stakes, lives at risk, there is incredible pressure to supply goods rapidly, with no room for human error. Fortunately, many essential services, such as the medical device industry, are keen to avoid costly mistakes by deploying technology.

By giving even highly skilled staff the tools to see and control every order, at every stage delivers efficiency akin to magic. For example, Acelity, the world’s largest advanced wound care company reported:

• No lost orders
• Fewer processing errors
• More orders processed more efficiently
• Every order visible from receipt to archive
• Lower backlog of orders
• Lower cost of processing
• Happy customers

In the words of Ruth Davidson, Acelity’s Customer Service Director, after Esker had automated their sales order processing:
“…a solution that eliminates paper, automates archiving, streamlines email management and gives complete visibility of orders from receipt to entry … a significant decrease in errors related to manual handling and we have almost eliminated duplicate order entry…”

Paraphrased, it means, don’t worry, the order wasn’t missed, you’re having your Covid-19 jab.

You can read Acelity’s success story here , or you can read more on our website .

Contact us today to learn more about how Esker can help your medical device or life sciences organisation to benefit from order management automation.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

Read more insights from Raj Sahota

According to a KPMG industry outlook survey¹, the three top initiatives for management in life sciences include:
1) Navigating changes in the regulatory environment
2) Investment in organic growth
3) Improvement of operational processes and related technology.

Why must order processing be prioritised in the life sciences industry?

• Changing business models, e.g. spinoffs, M&As and divestitures may result in complicated and ineffective order processing systems.
• In the life sciences industry, orders may well be critical and indeed life-saving, and therefore accuracy is key.
• The majority of orders received from hospitals, clinics and practices are still fax or telephone based, meaning that paper-based processing and manual human intervention are relied upon heavily.

Esker’s AI-driven Order Processing automation solution is equipped with all of the features that allow life sciences companies to automate every phase of the order management process and the benefits are numerous:

• Increased control and visibility with intelligent and customisable dashboards, KPIs, and real-time tracking.
• Strengthened customer service as CSRs have more time to spend on the customer experience as opposed to manually keying in data, also resulting in more productive, engaged employees with greater job satisfaction. Customer issue management functions also enable improved customer care.
• Improved accuracy and efficiency and faster processing.
• Better forecasting.
• Ability to prioritise urgent orders via keyword detection tools.
• Lower operational costs.
• EDI exception handling.

Esker’s white paper Mastering Supply Chain Management In An Evolving Life Sciences Landscape, explains both the order management issues facing the sector, and how the benefits of automating order processing are nothing short of transformational.

If you are part of the Life Sciences industry and would like to understand more about how Esker can help your business specifically, get in touch, we’d love to hear from you!

¹ Pharmaceuticals & Life Sciences Industry Outlook Survey: Executives Focus on Growth Despite Regulatory Challenges, 2012. KPMG LLP. PDF file.

Amy Rees

As Digital Marketing Administrator at Esker Northern Europe, Amy spends her time working on the website, writing and publishing blogs and social media content, and publishing collateral. She has been part of the Esker family since 2014.

Read more insights from Amy Rees

Both order management and supply chain processes are business critical in the medical device industry in terms of the impact to patient care. Numerous prominent companies in these sectors have chosen Esker’s order processing solution to automate order management to bring significant business benefits, including; Acelity, BASF, Bayer, Biomnis, GE Healthcare, Kern Pharma, Johnson & Johnson, Menarini, Novartis, Philips Respironics, Roche Italia, Sanofi, Siemens, St. Jude Medical, Terumo and Zimmer Biomet. Additionally, many of their customers are in the public sector and are already, or soon will be, affected by the European directive on mandatory e-invoicing, so automating the process for their customer invoices and sales orders will also be most beneficial.

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

Read more insights from Esker UK