customer strategy – BLOG ESKER UK https://blog.esker.co.uk Document Process Automation Thu, 08 Oct 2020 11:35:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.9 https://blog.esker.co.uk/wp-content/uploads/2020/09/cropped-fav-32x32.png customer strategy – BLOG ESKER UK https://blog.esker.co.uk 32 32 Strategic Benefits of P2P Automation https://blog.esker.co.uk/strategic-benefits-of-p2p-automation/ Thu, 08 Oct 2020 11:34:34 +0000 https://blog.esker.co.uk/?p=1651 There has never been a more necessary time to re-evaluate manual processes, especially ones that have a direct effect on cash flow. In the Procure-to-Pay (P2P) cycle, manual document processing across Procurement and Accounts Payable (AP) wastes time and money through printing, filing and mailing documents, lack of visibility, and slow approval times, ultimately impeding business success and profitability.

There are no end to the benefits that automating these manual processes can provide – and we’ve compiled our top 5 in the video below.

Top 5 Strategic Benefits of P2P Automation


But don’t just take our word for it – the results from our customers speak for themselves:

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  • 90% of invoices processed in one click, without any human intervention
  • Centralised accounting at Culligan’s shared service centre given more autonomy
  • Reduced processing costs by 70%
  • Reduced approval times by 50% with digital workflows
  • Business continuity during the pandemic thanks to Esker’s cloud-based solution 24/7 online access
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  • Automated supplier invoicing system fully integrated with SAP
  • 2 hours saved by AP team daily
  • Eliminated postal mail exchanges
  • One platform for documents, communication and approval across the P2P cycle
  • 70% faster invoice processing
  • Standardised payment cycles across 8 countries
  • Operations to run smoothly and uninterrupted, from any location
  • Invoice processing capacity increased by 2.5x

For companies that have already digitally transformed their P2P operations, manual inefficiencies are now a thing of the past.
Ready to learn more about how automation can help your organisations bottom line?
Our accompanying eBook, Is Procure-to-Pay Automation worth the hype? is a great place to start!

Is P2P automation worth the hype? - eBook

Jennifer Ball

As Marketing Co-ordinator for Esker UK, Jennifer manages Esker UK's marketing campaigns and events for S2P solutions. She has been part of the Esker family since 2019.

Read more insights from Jennifer Ball

]]> Esker Wins 2018-19 Cloud Award for B2B Customer Strategy https://blog.esker.co.uk/esker-wins-2018-19-cloud-award-for-b2b-customer-strategy/ Thu, 14 Feb 2019 10:56:04 +0000 http://blog.esker.co.uk/?p=526 Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Programme in the B2B Customer Strategy category. The cloud computing awards recognises excellence and innovation in cloud computing. The programme accepts entries internationally and from organisations of every size.

“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating
an entire team to this effort. Since then, we’ve developed and implemented a customer-first business
approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is
our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”

Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.

Cloud Awards organiser Larry Johnson said: “It was an almost impossible task to decide which organisations were most worthy of an award, and to be recognised as a category winner demonstrates our belief in Esker’s commitment to excellence.”

Esker’s goal is that every interaction a customer has with the company should feel like a partnership and mutual commitment to helping the customer achieve success. The company-wide adoption of this customer experience-first mindset has left an impact on customers and company alike and remains a top priority for Esker as a whole, as the customer experience team continues to expand.

Read full press release here.

Esker UK

Unlocking Positive-Sum Growth with AI-Driven Business Solutions for P2P & O2C Cycles

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