Running a supply chain is rarely straightforward. Add globalisation, mergers, acquisitions, changing customer demands and many other issues into the mix, and the supply chain becomes incredibly complicated and vulnerable to error.
Let’s take order entry as an example. Traditional, manual processes and basic ERP technology do not generally allow for accurate analytics and reporting, making oversight and correction of errors very difficult.
Customer demand is also evolving. Customers expect quicker, Amazon-style ordering, with fast dispatch and delivery. Companies cannot afford to have a slow and inefficient supply chain if they want to remain competitive.
Order management is naturally a top priority for businesses seeking to improve their supply chain and therefore gain a competitive edge. By automating order management, manual touch points can be reduced or eliminated, errors can be reduced and efficiency increased, and consequently, the supply chain can run at its maximum potential. This in turn has a very positive impact on the customer experience.
So, let’s look at the 4 key benefits of automation:
1. Increase visibility where it’s needed most
Visibility over the supply chain is essential. Instant access to the metrics that matter most means that orders can be reviewed, efficiency can be achieved and customers are happy.
2. Spot problems before they get worse
React quickly to prevent problems or capitalise on opportunities.
3. Improve the customer experience
SLAs can be met or exceeded when the supply chain runs smoothly. A smooth supply chain means orders fulfilled and satisfied customers.
4. Eliminate waste and reduce operational costs
One of the biggest causes of waste in the supply chain is order processing errors, and in addition, extra labour and consumables, all of which can be eliminated with automation.
You can find out more about Esker’s Order Management automation solutions on our website, or watch our short video for a 70-second overview.
You might also find Esker’s Executive Insight useful: Is Your Supply Chain Running at Maximum Potential?
If you’d like to talk to us about your supply chain issues, and how Esker can help to solve them, contact us today, we’d love to hear from you.
