Work smarter, not harder

work smarter, not harder

Learn how, by automating Order Management with Esker, Abbott Scandinavia created efficient & adaptable processes, enabling them to work smarter, not harder.

As the first quarter closes and the weather gets seemingly better, I, like many others, feel an overwhelming urge to get into gear and get motivated. Whether that be setting goals for the workplace, living a healthier lifestyle, doing more social activities or trying to move house (currently doing all four!).

The term ‘work smarter, not harder’ springs to mind. When looking for a house, rather than going onto each individual website looking through an endless array of houses in the hopes that one might stick out, I know what I want, so I set certain parameters and get alerts automatically sent to me when one property meets those criteria.

When house-hunting, I seem to be finding that block viewings are the way to go. Why waste time and effort preparing 10 individual viewings over the week and waiting to hear back, when you can have all 10 viewings at the weekend? The impetus here being efficiency.

Abbott launched FreeStyle Libre in 2014, a flash glucose monitoring system in Sweden. As you can imagine, it was a great success from the get-go and the demand has steadily increased year on year. Like any company however, they’ve had gripes regarding efficiency within their order management system and Esker were able to accommodate. As a fast growing company, manual processing of their 3000+ sales orders was not scalable. Automation was the only feasible option.

A quick implementation was imperative for Abbott due to the volume of sales orders, and keeping up with their main customers in Skane and Stokholm’s regional health department. Esker were more than happy to help; after all, we have solutions implemented in other branches of Abbott.

A desired feature from Abbott was Esker’s AI capabilities due to the requirement of faster processing speeds, elimination of manual data input errors and increasing both the quality as well as accuracy of critical information over time.

The benefits of the solution, having been implemented for the last two years, are:

  • Reduced costs
  • Improved collaboration
  • Freeing up of resources
  • Higher workplace satisfaction
  • Reduced employee turnover
  • Better customer relationships

Due to the solution being implemented during the pandemic and with companies subsequently promoting remote working, this hasn’t stopped Abbott from being able to continue their efficiency gains. Plus, Abbott has been able to have full visibility of the order process anywhere in the world through the use of shared reports and dashboard analysis.

As for me, I will still readily welcome my housing alerts…. Hoping that one day the right one becomes available.

You can read Abbott’s customer story here.

Sophie Sidhu

Sophie is an Internal Sales Consultant for Esker UK. She has been part of the Esker family since 2022.

Read more insights from Sophie Sidhu