More Time for More Happy Customers!

Success is sweet and should stay that way. If you’re Walkers, you can substitute sweet for salt of course. As one of 22 PepsiCo global brands that generate more than $1 billion each in estimated annual retail sales. Food and drink industries typically have high volumes of sales orders that can be time critical, so imagine the pressure on mere mortals of processing every order from such unrelentingly high demand.

Help to preserve success for leaders like Tom Durance, Customer Order and Strategy Manager at Walkers, came by implementing Esker’s Order Management solution. The results were fantastic. His team processed the sales orders faster, more accurately, with full control and visibility from start to finish, which made issue resolution easier too. His team spent more quality time with customers thereby adding value.

“By automating our order management process, we have been able to offer our customers a convenient way to place their orders, taking into account some of their unique requirements. This, in turn, has led to an increase in customer satisfaction rates,” said Tom. “Thanks to Esker, we can now process 90% of our orders without any human intervention.”

The automation solution also put KPIs, live reporting and monitoring dashboards at Tom’s fingertips and freeing up his time for more strategic management.

Order automation delivered qualitative and quantitative results to Tom and his team. You may even hear someone pull open a bag of Walkers and say, “Well, you can have your crisps and eat them too.”

You can read more about Walker’s Success Story here.

If you are interested in automating your order management process, contact us today and find out how Esker can help your organisation.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

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