The order got missed, sorry

Imagine if, for the want of a needle, a life was lost.

Imagine, later admitting it was because the order got missed, sorry.

Such thoughts came as I waited for my Covid-19 jab. Dreading, but needing, that needle, supposing, as I sat with bared arm, the practitioner face showed alarm that the expected new box of needles hadn’t arrived.

With peak demand, high stakes, lives at risk, there is incredible pressure to supply goods rapidly, with no room for human error. Fortunately, many essential services, such as the medical device industry, are keen to avoid costly mistakes by deploying technology.

By giving even highly skilled staff the tools to see and control every order, at every stage delivers efficiency akin to magic. For example, Acelity, the world’s largest advanced wound care company reported:

  • No lost orders
  • Fewer processing errors
  • More orders processed more efficiently
  • Every order visible from receipt to archive
  • Lower backlog of orders
  • Lower cost of processing
  • Happy customers

In the words of Ruth Davidson, Acelity’s Customer Service Director, after Esker had automated their sales order processing:
“…a solution that eliminates paper, automates archiving, streamlines email management and gives complete visibility of orders from receipt to entry … a significant decrease in errors related to manual handling and we have almost eliminated duplicate order entry…”

Paraphrased, it means, don’t worry, the order wasn’t missed, you’re having your Covid-19 jab.

You can read Acelity’s success story here , or you can read more on our website .

Contact us today to learn more about how Esker can help your medical device or life sciences organisation to benefit from order management automation.

Raj Sahota

As Internal Sales Manager at Esker, Raj looks after customers and prospective customers. She has been part of the Esker family since 2011.

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