Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced that it is working with Angulas Aguinaga, a leading Spanish multinational food company, to automate its order management process. Integrated with the company’s Oracle® JD Edwards™ ERP system, Esker’s Order Management solution has helped Angulas Aguinaga greatly enhance the efficiency of its order process, resulting in the ability to process orders three times faster than before.
As the driving force behind Angulas Aguinaga’s mission, innovation is incorporated into its products, management structure and business processes. When Angulas Aguinaga’s order management process wasn’t reaching the company’s efficiency standards, it turned to Esker to modernise the way its 24,000 annual orders are received and processed, while eliminating order errors.
Esker has digitally transformed Angulas Aguinaga’s order management process, automating fax, email, portal and mobile orders with 100% accuracy, visibility and efficiency. Using Esker’s customer portal and/or Esker’s mobile application, Esker Anywhere™, Angulas Aguinaga’s customers and sales teams can easily place electronic orders from any location, at any time. With more time freed up for customer service representatives (CSRs), productivity is at a new high and orders can now be processed in under a minute.
Additionally, order processing bottlenecks have been eliminated and delivery times accelerated.