The COVID-19 virus is dominating the news and, most likely, your personal and professional conversations as well. Esker is no different.
Our customers are at the heart of everything we do. We are actively listening and responding to the evolving situation and requirements in every country where Esker is present. As a global company delivering mission-critical services, Esker’s Business Continuity and Security teams have well-established support plans put in place to deal with major events such as the COVID-19 outbreak.
YOUR BUSINESS CONTINUITY IS IMPORTANT
- As a cloud-based business with 24/7 availability, Esker is not location-dependent. We have the right infrastructure, processes, and employees in place to support all our customers and partners from remote environments.
- Esker’s two independent operational centres (in different locations) continually monitor the operation continuity of our platform.
- We have customer support sites located in three countries across the world – allowing us to maintain global coverage.
- Esker Services will continue to support and deliver services to all of our customers. Where COVID-19 restrictions are in place, our team will use video calls, telephone calls, chat and email communications.
SUPPORTING OUR PEOPLE AND COMMUNITIES
Since the outbreak of COVID-19, our priority has been ensuring the health, safety and well-being of our employees and customer community.
We have stepped up measures in some of our offices where the local advice has reflected a need to take greater precautionary measures. This includes supporting our employees to work from home, reducing in-person meetings and restricting travel. We’re also supporting anyone who has concerns for their health and well-being, ensuring that they have the ability to work from home, with access to our employee assistance programmes if they need any extra support.
We are fully committed to maintaining our business operations at the highest levels. Undoubtedly, the situation will continue to evolve. Our support teams remain available through the usual channels and have put themselves in a position to make sure that all requests are processed in operational conditions.
We are grateful for the incredibly strong relationships we have with you and thank you for the trust you place in Esker.