Esker Applies B2C Customer Experience Best Practices to B2B

Derby, UK — October 29th, 2019 — Esker, a worldwide leader in AI-driven document process automation solutions and pioneer in cloud computing, today announced its continued development and increased investment in Customer Experience (CX) worldwide. Esker’s objective is to deliver the best possible customer experience, improve customer satisfaction and ensure customers benefit from their cloud-based solution long term. Esker’s CX approach addresses customers’ growing expectations in the B2B sector, particularly in the software industry.

Esker has built its success on customer satisfaction. With sustained growth and an increasing number of customers around the world, Esker continues to innovate with a worldwide CX approach to support customers locally and globally.

“Already pervasive in the B2C environment, CX is just as important in B2B, particularly in cloud-based activities where the customer relationship is long lasting. In mature markets, like the software industry, it’s no longer enough to just deliver a quality product,” said Alistair Nicholas, Managing Director of Esker Northern Europe. “Esker is committed to making our customers feel valued, understood and engaged. We are dedicated to their continued success.”

Read full press release here.

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