Esker, a worldwide leader in AI-driven document process automation solutions and pioneer in cloud computing, today announced that CFS Brands has partnered with Esker to automate its accounts receivable (AR) processes. In 2016, CFS Brands, then Carlisle FoodService Products, worked with Esker to automate the company’s order management process. This latest project will complete the automation of CFS Brands’ entire order-to-cash (O2C) cycle.
“We’re in a mode of continuous improvement, so we’re always looking for a better, more efficient way to do what we do and focus on more value-added activities,” said Terence Hayes, Director of Credit and
Collections at CFS Brands. “Esker stood out as a reputable, distinguished company that is leading the way in the technologies that help companies achieve that efficiency.”
CFS Brands initially focused on the front end of its O2C cycle. In 2016 the company was looking to improve its labour-intensive process that involved manually keying more than 1,000 customer orders each day.
Within six months of implementing Esker’s Order Management automation solution, CFS Brands was able to automate more than 90 per cent of orders, freeing up bandwidth on the customer service team to help customers with expansions and provide product recommendations to complement prior purchases. The company saw such significant benefits that its Director of Customer Care, Johnny Peterson, participated in Esker’s user conference in 2018 to share his experience.