Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Programme in the B2B Customer Strategy category. The cloud computing awards recognises excellence and innovation in cloud computing. The programme accepts entries internationally and from organisations of every size.
“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating
an entire team to this effort. Since then, we’ve developed and implemented a customer-first business
approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is
our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”
Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.
Cloud Awards organiser Larry Johnson said: “It was an almost impossible task to decide which organisations were most worthy of an award, and to be recognised as a category winner demonstrates our belief in Esker’s commitment to excellence.”
Esker’s goal is that every interaction a customer has with the company should feel like a partnership and mutual commitment to helping the customer achieve success. The company-wide adoption of this customer experience-first mindset has left an impact on customers and company alike and remains a top priority for Esker as a whole, as the customer experience team continues to expand.