There’s more to business than the bottom line. That’s why Esker believes in equipping you with technology that creates positive-sum growth. What is it? Just a fancy way of saying that when your company succeeds, it never happens at the expense of any team, individual or enterprise in your business ecosystem — everyone wins!
Read this blog to learn how Aliaxis Latin America (LATAM) achieved exactly this by automating Order Management with Esker.

What is Positive-Sum Growth?

Esker believes that the growth of a company shouldn’t just be the volume of customers or the money made, it should be looked at with a holistic focus where all shareholders are considered. Let’s look at some of these stakeholders:

• Your Employees – removing some mundane tasks and allowing for more value added tasks will boost the morale of your employees over time
• Your Customers – increased efficiency will inevitably ensure your customers are happier which may encourage them to purchase more
• Your Suppliers – changing suppliers will be in some instances an arduous task, so why not keep them happy in the first place. If your Customer Service Representatives (CSR) are able to do their day to day job more effectively, suppliers needs will be met
• The Planet and Community – automation will decrease your carbon footprint and an overall busier company will create more jobs for the surrounding community

Meet Aliaxis

Aliaxis are experts in fluid management solutions, creating sustainable, innovative solutions for water and energy. With this in mind, they’re clearly a forward-thinking company. However, they do still have pain points. They were struggling with order management, dealing with around 460,000 manual orders per year. They knew in order to keep their employees motivated with more value-added tasks that they had to find a way to improve efficiency within their orders.

Specific objectives were:

• To eliminate the time consuming and tedious tasks associated with order management
• Reduce order entry errors, which would contribute to higher costs and lower productivity for employees
• Deliver an improved customer experience through digital order management

Aliaxis was motivated to find a digital solution that would expedite the order management process; it was a very tedious job entering orders manually into their ERP business system.

Enter Esker – We pride ourselves on providing technology that promotes positive-sum growth

Companies worldwide have gained the following benefits with Esker’s Order Management solution:

• Much lower order processing times, as it eliminates the time CSR’s would be using to manually enter details
• CSRs focus on customers to provide better service and potentially increase sales; as we know that personal touch is what brings customers back
• Human error is removed, more orders are processed per CSR to allow business growth without more staff, reducing company costs
• 24/7 control and visibility of team KPIs through user friendly reports and dashboards.

Aliaxis are very happy with the dashboards provided in Esker’s solution. Their large order numbers means that a streamlined situation is ideal for them.

“Thanks to Esker, our customer service personnel have more time to closely monitor orders and provide timely responses to our customers.” Marcela Castillo Ugalde | Regional Business Process Owner, Aliaxis LATAM

Due to the success of the Order Management implementation at Aliaxis, they plan to roll it out to each of the 10 countries in LATAM. The confidence they have in Esker will see them look further into an EDI capability solution too.

Improving and growth may come in different forms, whether that be eliminating mundane tasks where mistakes can often be made, or achieving focus on more meaningful tasks, or to save time and efficiency; it all makes a difference. It has been a ‘win win’ situation for Aliaxis and opened their eyes to more solutions too. Positive-sum growth will permit other subs to grow including a more fulfilled workforce and a happier economic environment.

Sophie Sidhu

Sophie is an Internal Sales Consultant for Esker UK. She has been part of the Esker family since 2022.

Read more insights from Sophie Sidhu

As the first quarter closes and the weather gets seemingly better, I, like many others, feel an overwhelming urge to get into gear and get motivated. Whether that be setting goals for the workplace, living a healthier lifestyle, doing more social activities or trying to move house (currently doing all four!).

The term ‘work smarter, not harder’ springs to mind. When looking for a house, rather than going onto each individual website looking through an endless array of houses in the hopes that one might stick out, I know what I want, so I set certain parameters and get alerts automatically sent to me when one property meets those criteria.

When house-hunting, I seem to be finding that block viewings are the way to go. Why waste time and effort preparing 10 individual viewings over the week and waiting to hear back, when you can have all 10 viewings at the weekend? The impetus here being efficiency.

Abbott launched FreeStyle Libre in 2014, a flash glucose monitoring system in Sweden. As you can imagine, it was a great success from the get-go and the demand has steadily increased year on year. Like any company however, they’ve had gripes regarding efficiency within their order management system and Esker were able to accommodate. As a fast growing company, manual processing of their 3000+ sales orders was not scalable. Automation was the only feasible option.

A quick implementation was imperative for Abbott due to the volume of sales orders, and keeping up with their main customers in Skane and Stokholm’s regional health department. Esker were more than happy to help; after all, we have solutions implemented in other branches of Abbott.

A desired feature from Abbott was Esker’s AI capabilities due to the requirement of faster processing speeds, elimination of manual data input errors and increasing both the quality as well as accuracy of critical information over time.

The benefits of the solution, having been implemented for the last two years, are:

• Reduced costs
• Improved collaboration
• Freeing up of resources
• Higher workplace satisfaction
• Reduced employee turnover
• Better customer relationships

Due to the solution being implemented during the pandemic and with companies subsequently promoting remote working, this hasn’t stopped Abbott from being able to continue their efficiency gains. Plus, Abbott has been able to have full visibility of the order process anywhere in the world through the use of shared reports and dashboard analysis.

As for me, I will still readily welcome my housing alerts…. Hoping that one day the right one becomes available.

You can read Abbott’s customer story here.

Sophie Sidhu

Sophie is an Internal Sales Consultant for Esker UK. She has been part of the Esker family since 2022.

Read more insights from Sophie Sidhu