After working in retail for 20 years, I moved to Esker and got to experience the One Team Beyond Boundaries philosophy by training at Esker’s head office in Lyon. Lyon is a beautiful city, the third largest in France and was nice and warm when I visited, with temperatures of 30 degrees most days!

After meeting new colleagues from France and other subsidiaries in Europe, I was introduced to Esker and its history. Esker started out in 1985 with a simple vision in mind — help businesses deliver their documents electronically. Today, Esker has evolved to help companies solve even the most complex business problems by leveraging a foundation of innovation, technological expertise and global collaboration.

The training was thorough but enjoyable, with it being presented by a friendly and helpful training team with over 50 years of Esker knowledge between them. Training was a mix of theory and hands on work, both on your own and working as part of a team, and it was interesting and engaging.

I learnt about the VUE promise which I will be following in my role as a Customer Experience (CX) Specialist. Esker is committed to making customers feel Valued, Understood and Engaged. I will act as a dedicated resource to answering questions and assisting customers using Esker’s solutions.

There was free time to explore Lyon in between learning, and I got to enjoy the sites such as Place Bellecour and the Basilica of Notre-Dame de Fourvière.

Something that I realised by talking to fellow Eskerians was the amount of people who have worked for Esker for a long time – once they started, they didn’t want to leave, which shows how Esker values its employees.

Esker is recognised today as a leader in AI-driven process automation software with over 1500 customers worldwide, including many large and well-known companies. It has more than 900 employees in 14 countries worldwide, a figure that has recently increased significantly.

It’s exciting to be a part of the company, and after two weeks in Lyon, it was a return to the Derby office to put what I’d learnt into practice. I’m looking forward to working with customers, making them feel valued and collaborating together as a unified team; One Team Beyond Boundaries. I will listen and acknowledge customer’s needs and expectations. I will also be engaged with customers, whether in person or via email to help them to get the most out of Esker’s solutions.

Sam Watts

Sam is a Customer Experience Specialist at Esker UK. He has been part of the Esker family since 2022.

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